20 PR “Secrets” from 20 Years Experience
17 May
On my 41st birthday just a few weeks ago, I marked 20 years doing public relations, a reflective moment for sure. Then, right after, I had the pleasure of spending the day with the Ketner Group in Austin, to brainstorm and refresh all of us in PR fundamentals. To prepare, I spent some time thinking about what things I’ve learned in 20 years, what “secrets” (that aren’t really secrets, but pretty common sense stuff) I put into practice that other PR people sometimes forget. The result – 20 PR Secrets from 20 Years Experience. When I spoke at Texchange last night, with some other great marketers, including Cybele Diamandopoulos from Folio Communications, she convinced me to share! And so, with apologies for the length, here are my 20 secrets from my 20 years!
1. USE THE PHONE – call someone, surprise them, care enough. How many voicemails do you get these days? (just don’t expect a call back, but they will remember you)
2. SAY THANK YOU – when an article hits, follow up, drop them a note, tweet a thank you. Appreciate
3. READ THEIR STUFF – read their articles, and comment on them, drop them notes, do a blog response
4. GET TO KNOW EM – figure out opportunities to meet press when you are NOT in hard pitch mode, invest in/attend conferences, just to meet em. THEN, after you’ve met, do a follow up. “Lobby conferences” are a great value. Make a goal to meet one new reporter a month, outside of pitching/needing something from them.
5. BE A RESOURCE – share leads, story ideas; make introductions and pass good content along to press. Even if it has nothing to do with any of your clients. If they feel you are a value, they’ll come back to you again and again.
6. BE HONEST – if you are sharing a piece of news with 3 outlets at the same time/first, tell them. Level with them, and what your intentions, goals are. If you don’t know something, say so, but get em the info.
7. FREELANCERS ARE HUGE – freelancers may write for many outlets, and be looking for story ideas/leads. Especially outlets like the Examiner, it’s a great way to get a few names of writers based in a particular city
8. CONNECT THE DOTS – make it super easy for a journo to get all the pieces to the story, anticipate what else they’ll need, and have that info at the ready, including the tough Qs, the competitors, etc.
9. DON’T WASTE ANYONE’S TIME – train your clients, and push back on what is news, what is not. Sometimes a release is just to be put on the wires. Build relationships with the press where they know, when you reach out, its worth listening.
10. INTERACT ON BLOGS – get your client to engage, respond, agree or disagree, share their own links. Power of back links.
11. MAKE A COMMITMENT – don’t hang out a blog shingle unless you are committed to be active on it, and be active on other blogs FIRST, read, respond, interact. Establish a voice and THEN put up your own blog
12. ENGAGE ON SOCIAL – make sure your social strategies aren’t a one way street, just pumping out content. Interact, ask questions that get others to reply back and engage too.
13. ANTICIPATE LANDMINES – prepare your client’s for the worst, make them practice how to answer tough questions so they can do so evenly.
14. HARO THREE TIMES A DAY – read em all, and pay attention. Results are infrequent, but it’s a great resource for breaking news and stories in play at any given time, outlets and writers to target in the future.
15. STAY FRESH – get to know other people’s clients, and have them think about yours once and awhile, that outside perspective is critical
16. ONE NEW IDEA A WEEK – share a new idea, a pitch angle, a program, and approach with your client once a week, or at least force it among the team, to bring new ideas, pitches, targets to each team meeting, etc.
17. USE A CHEAT SHEET – especially for phone interviews, have a cheat sheet in front of you with the key messages, and points, and highlight or check off as you/your client say em. The most important points should have several checks (importance of repetition)
18. BE IN THE ZONE – during a meeting, on a call, in a press interview (and teach your client the same), remove ALL distractions, don’t look at your phone or your email. Be focused and in the moment. People will remember that.
19. BRING A WING MAN – yes to “clumping,” work a room, a conference, a press event with a colleague. Two people can engage with another, bring em in a lot easier than the pressure of one on one, and you can rif off each other and show that you are smart, but also playful.
20. HAVE FREAKING FUN – PR is a hard job, a tiring job, sometimes a thankless job. Work hard, play harder. Let your client see you care and enjoy working with them, enjoy your job.























